The 2025 World Artificial Intelligence Conference (WAIC) witnessed a significant milestone as JD.com unveiled the upgrade of its AI brand to JoyAI, showcasing AI solutions and intelligent "dream teams" across various scenarios such as retail, logistics, industry, and health. This move signifies the transition of AI technology from laboratory experiments to deep industrial applications.
JoyAI's upgraded model system supports models ranging from 3B to 750B, equipped with multimodal interaction capabilities in language, voice, image, video, and digital humans. Leveraging technologies like dynamic hierarchical distillation and cross-domain data governance, the system has seen an average 30% increase in reasoning efficiency and a 70% reduction in training costs, achieving industry-leading performance.
In the retail sector, JD.com's "Liying Miaodai" platform can generate 3D content in just 3 minutes, while the "Jingdian AIGC" platform enables rapid creation of product images, copy, and videos, serving over a million merchants. The commercially viable digital humans introduced boast realistic appearances, natural movements, and emotional expression capabilities that surpass 80% of real-life hosts, supporting 24/7 live streaming at one-tenth the cost of live human streaming, with over 20,000 brands adopting this technology for live commerce.
In logistics, JD Logistics' "Super Brain" technology processes billions of orders at the minute level, applied across dozens of business scenarios with over 1.3 billion cumulative calls. Warehouse drones conduct in-storage patrols, while "Flying Wolf" drones add nearly 20 new routes for end delivery, increasing efficiency by 90%. AR glasses assist sorters in completing the entire process through augmented reality technology.
In the industrial scenario, "Jingqing Huayan" smart devices combine AR and AI technologies to achieve a full process integration of equipment inspection, problem diagnosis, maintenance plan recommendations, and spare parts procurement.
In the medical field, based on the "Jingyi Qianwen" medical AI model, JD Health has built a full-professional service matrix of "AI doctors + multi-professional service role intelligent bodies + expert doctor intelligent bodies," with over 500 expert doctors' "digital avatars" and AI doctors like "Dawei" and AI nutritionists providing 24/7 online services.
JD.com also launched the JoyInside intelligent brand, infusing high EQ interaction capabilities into terminal devices such as robots and toys through access to the JoyAI model, supporting role customization and multi-scenario applications. This brand has partnered with more than ten leading robot and AI toy brands, covering products like delivery robots, machine dogs, AI fashion toys, and AI companions for children.
Additionally, JD Cloud officially opened source to the industry's first 100% enterprise-level intelligent body, JoyAgent, which integrates a multi-intelligent body collaboration engine with the advantages of large and small models, supporting efficient collaboration and dynamic task execution, with high availability, performance, and flexible adaptation. Within three days of launching on GitHub, it received over 1,000 stars.
JD.com is also accelerating AI ecosystem layout through strategic investments, leading investments in leading embodied intelligence companies such as Qianxun Intelligence, Zhuji Power, and Zhongqing Robots this week, and participating in the investment in Zhiyuan Robots. Relying on JoyAI's technical empowerment and scene landing, JD.com is promoting the creation of value by AI technology in actual scenarios such as warehouses, factories, shopping malls, and hospitals, leading the intelligent era towards a warmer and more user-friendly direction.